At Carew Dental we place great emphasis on meeting and whenever possible, exceeding our patients’ expectations. We try to ensure that all patients are pleased with their experience of our service, and we take any concerns a patient may have very seriously.
If you have a concern regarding any aspect of your care, please let us know. We will do all that we can to resolve your concern to your satisfaction promptly and professionally.
Our aim is to respond to your concerns in a caring and sensitive way.
The person responsible for dealing with any concerns about the service we provide in this practice is Joanna Carew.
If you raise an issue, you are concerned or unhappy about on the telephone or at the reception desk, after listening to a description of the problem the person with whom you raise your concern will try to resolve the issue to your satisfaction immediately.
If the person with whom you raise your concern is unable to resolve the issue for any reason, we will contact Joanna Carew immediately. Should Joanna be unavailable at the time, we will advise you when she will be available, and arrangements will be made for you to meet or speak with her.
If for any reason Joanna is going to be unable to meet you or speak with you at a time that is convenient to you, we will arrange for Nikki Dunville to take responsibility for dealing with your concern or complaint.
We will do all we can to resolve your issue, concern, or complaint to your satisfaction. If, for any reason, you are not satisfied with the outcome or the procedure, we will advise you of other avenues open to you for raising concerns. These are:
Dental Complaints Service
Address: 37 Wimpole Street, London W1G 8DQ
Phone: 0208 253 0800
Email: info@dentalcomplaints.org.uk
General Dental Council (GDC)
Address: 37 Wimpole Street, London, W1M 8DQ
Phone: 0207 167 6000
Email: standards@gdc-uk.org
Care Quality Commission (CQC)
Address: Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA
Phone: 03000 616161
Email: enquires@cqc.org.uk
Website last updated 22.10.2024
Carew Dental Limited (registered in England and Wales, company number 13163290).
Registered office ℅ UNW LLP, City Gate, St James’ Boulevard, Newcastle upon Tyne NE1 4JE